At MECO, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or does not meet the applicable return conditions below, please contact us and we will do our best to resolve the issue.
1. Eligibility for Returns & Exchanges
You may request a return or exchange if:
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You received a damaged or defective product.
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You received a wrong or different product from the one you ordered.
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The product is missing an important component or accessory that was included in the product listing.
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The product has a manufacturing defect that was not disclosed in the product description.
Return or exchange requests must be made within 7 days of receiving your order.
Products must be returned in their original condition, unused and undamaged, with the original packaging, accessories, and any included items.
2. Items That Cannot Be Returned
For hygiene, safety, or product-specific reasons, certain products may not be eligible for return or exchange.
These may include:
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Used personal-care or beauty products
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Products that have been damaged after delivery due to misuse
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Products with missing parts or accessories
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Products that have been altered, modified, or repaired by the customer
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Items returned without their original packaging where the packaging is required for resale
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Products specifically marked as non-returnable on their product page
3. Damaged or Incorrect Orders
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or incorrect, contact MECO within 7 days of delivery.
Please provide:
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Your order number
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Your name and contact number
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A description of the issue
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Clear photos of the product
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Clear photos of the packaging, if applicable
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A short video may also be requested for certain products to help us verify the issue
Our team will review your request and provide the appropriate solution.
4. Exchange Policy
If your exchange request is approved, MECO may offer a replacement for the same product, subject to availability.
If the exact product is unavailable, we may offer an alternative solution, such as a replacement of comparable value or another appropriate resolution.
Exchanges are only processed after the returned product has been reviewed and approved.
5. Return Shipping
If the return is due to an error on our part, such as receiving a wrong, damaged, or defective item, MECO will determine the appropriate return-shipping arrangement.
If a return is requested for reasons other than a product defect, damage, or MECO error, return shipping costs may be the customer's responsibility.
6. Refunds
If your return is approved and a refund is applicable, we will process the refund after the returned product has been received and inspected.
Refund processing times may vary depending on the payment method and financial institution.
Where applicable, shipping charges may not be refundable.
7. How to Request a Return or Exchange
To request a return or exchange, please contact us using the details below.
Email: meco@mecojr.com
Phone / WhatsApp: 0333 4686761
Please include your order number and explain the reason for your return or exchange.
Our customer support team will guide you through the next steps.
8. Important Note
MECO reserves the right to refuse a return or exchange if the product does not meet the conditions outlined in this policy or if there is evidence of misuse, damage caused after delivery, or an invalid return request.
This policy applies to purchases made directly through the official MECO store.
MECO
Email: meco@mecojr.com
Phone / WhatsApp: 0333 4686761
This is a much better starting point for MECO than copying a competitor. One thing I deliberately left flexible is the refund/payment mechanism, because that should match how you actually accept payments in Pakistan and how your Shopify setup handles COD versus online payments.
If you tell me whether MECO offers Cash on Delivery (COD), online payments, or both, I can make this policy more precise for your store.